💳 Payment

If paying by bank transfer, please complete the payment on the day of booking.

Failure to complete payment within the required timeframe will result in automatic cancellation of the reservation.
 

📅 Cancellation & Refund Policy

The property operates on a full-payment basis.
Refunds for cancellations will be processed in accordance with the regulations of the Taiwan Tourism Administration.

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Refunds are calculated based on the cancellation date:

3 days or more prior to check-in | 100% refund

1–2 days prior to check-in | 50% refund

On the check-in date / No-show | Non-refundable

 

In the event of natural disasters or other force majeure circumstances,

refunds will be handled in accordance with relevant government regulations.

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Weather Exceptions: In the event of government-announced closures (typhoons, earthquakes),

guests may request a reschedule or full refund.
 

🔑 Check-in Information

Check-in | 4:00 PM

Check-out | 11:00 AM

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If you expect to arrive after 8:00 PM, please inform our concierge via LINE in advance.

* All guests are required to present a valid ID upon check-in.

Occupancy must match the reservation.

Extra guests and extra beds are not available.​

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👤 Age Requirements
To ensure a comfortable and safe environment,
we are unable to accommodate children aged 12 and under.

Thank you for your understanding.